Refund policy
Return & Exchange Policy
We accept returns and exchanges for t-shirts, hoodies, and sweatshirts within 30 days of delivery.
Eligibility:
- Items must be unused, unwashed, and in original condition
- Must include original packaging
- Proof of purchase is required
Damaged or Incorrect Items:
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we’ll replace it or issue a full refund at no cost.
Size Issues:
Since all items are made to order, we do not guarantee exchanges for sizing, but we may offer a discounted replacement at our discretion.
Non-Returnable:
- Worn, washed, or altered items
- Custom or personalized designs (unless defective)
Refunds:
Approved returns will be refunded to your original payment method within 5–10 business days after we receive the item.
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.
To start a return, please contact our support team with your order details on support@vibespeaks.com